When opening the application
The application takes a long time to launch
Please check your memory level with Ctrl Alt Del.
You may have to close other applications or restart your computer.
The application takes a long time to execute your actions
Your computer may need to RAM – 8 Go minimum recommended
The graphic card of your computer may be too slow for TotalYmage. As a result your screen displays your actions with a latency.
When navigating a 360 scene
Your screen freezes when you navigate in a 3D video
The graphic card of your computer may be too weak for TotalYmage. Check the minimal specifications.
You may need to close other applications or restart your computer to clear the memory
Your screen remains black
The 3D video may be corrupted
If you are not able to solve your problem, please click on the support request button below, our team will be able to answer your questions.