When login to the Windows/Mac application
You get the error message ‘you are not connected to the internet’
Please check your network connection (Wifi / GSM). You may not be connected any longer to Internet. Our authentication can’t check your login data.
You get the error message ‘your login is not correct’
Please check again your login and password.
You may check with your administrator if you are still granted rights to access the TotalYmage application.
When login to the back-office
You get the error message ‘you are not connected to the internet’
Please check your network connection (Wifi / GSM). You may not be connected any longer to Internet. Our authentication can’t check your login data.
You get the error message ‘your login is not correct’
Please check again your login and password.
You may check with your administrator if you are still granted rights to access the TotalYmage application.
If you are not able to solve your problem, please click on the support request button below, our team will be able to answer your questions.